Our business hours for Thursday, December 5, 2019 are 8 a.m. to 2:30 p.m., but My Account is available 24/7.
We'll be back to regular business hours—8 a.m. to 4:30 p.m.—on Friday, December 6.

Contact us

If you have questions about your pension, we're here to help.

New: My Account Message Centre

Message Centre is your personal pension inbox. Ask questions when they’re on your mind and never lose track of the answers. Look for the envelope icon in My Account.
Take me to Message Centre

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Phone and fax

Phones are answered Monday—Friday, 8:00 a.m.—4:30 p.m. PT.

Please have your Person ID ready when you call.

General enquiries

Phone
Toll-free in Canada and U.S.:
1-800-665-3554

Fax
250-953-0425

Retired members

Phone
Toll-free in Canada and U.S.:
1-866-876-6777

Fax
250-953-0431

Health and dental

For questions about your extended health care or dental coverage and claims, contact Green Shield Canada.

Monday—Friday
5:30 a.m.—5:30 p.m. PT

Phone
1-888-711-1119

Website
greenshield.ca

Pension education

For questions about pension education, contact Client Education.

Phone
Toll-free in Canada and U.S.:
1-877-558-5572

Fax
250-953-0439

Registration numbers

CRA: 0345702
PBSA: PO85496


Mailing address

Public Service Pension Plan
PO Box 9460
Victoria, BC V8W 9V8

Courier address

BC Pension Corporation Office
Public Service Pension Plan
2995 Jutland Road
Victoria, BC V8T 5J9

Media enquiries

For media enquiries, contact:
media@pensionsbc.ca

Plan governance

For questions relating to plan governance, rules or decisions, please contact the Public Service Pension Board Secretariat.