Service disruption notice

June 19, 2024: We are currently experiencing technical difficulties with our telephone system and network. We're working to resolve the issue as quickly as possible.

If you are unable to reach us by phone, please try again later today or contact us through Message Centre in My Account. 

Thank you for your patience.


Contact us

How can we help?

Check out these popular topics for quick answers:



Message Centre

Get in touch with a pension expert using Message Centre, your secure personal pension inbox. Sign in to My Account and look for the envelope icon on your dashboard, then click the “Send a message” link below.

New to Message Centre: Now you can check on the status of your service request quickly and easily, anytime. Simply sign in to My Account and use Message Centre to review the progress of any request in the last 365 days.

Sign in or register now



Phone

Call us toll-free in Canada and the U.S. from 8:00 am to 4:30 pm (PT), Monday through Friday. Ask us about assistance in Korean, Cantonese, Mandarin, Italian, Arabic or French.

Please have your Person ID number ready when you call.

General enquiries

1-800-665-3554

Retired members

1-866-876-6777

Webinar support

1-877-558-5573


Fax

General enquiries

250-953-0425

Retired members

250-953-0431

Webinar support

250-953-0415


Address

Member mail & forms

Public Service Pension Plan
PO Box 9460
Victoria, BC V8W 9V8

Couriers only

BC Pension Corporation Office
Public Service Pension Plan
107-2940 Jutland Rd
Victoria, BC V8T 5K6


Contact the board

For questions about plan governance, rules or decisions contact the Public Service Pension Board Secretariat.

Media enquiries

media@pensionsbc.ca


Registration numbers

CRA: 0345702
PBSA: PO85496


Health and dental

Contact Green Shield Canada directly for questions about your retirement health and dental coverage and claims.

1-888-711-1119