Service wait times

We are currently experiencing higher than normal call volumes and longer than normal response times in our Member Services Centre. Thank you for your patience.

What can we help you with?


I'm new to the plan and want to know more

The Guide for new members will get you started


I want to check my pension payment dates

Our payment schedule will help you plan

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News for retired members

Are you in the loop? Find out what’s new with your pension, including premium reductions and links to useful resources.

Wondering about retirement health benefits funding?
Watch our new video to learn how these are funded.

Pension Life online

What we heard from you

The board is reviewing retirement group health benefits. In the fall, it sent out a survey asking for feedback on the prescription drug plan. Here’s what you told us.
Read the report.

Ready to go paper free?

You can now choose to receive digital notifications when important pension information is available online. Sign in to or register for My Account and opt in today.

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In case you missed it...


The 2020 Annual Report is now available

Read the report

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Your pension questions answered

No matter where you’re at on your pension journey, our engaging online courses and webinars can help you make the most of your pension

Start learning today

Responsible Investing

The Public Service Pension Board of Trustees (board) is a proud signatory of the United Nations-supported Principles for Responsible Investment, or PRI. Learn more about the plan’s approach to responsible investing.

COVID-19 updates

We’re open for business, but our reception is closed. Pension payments are continuing as scheduled.

We remain committed to you

Your board of trustees wants to keep you updated on matters related to your pension plan.
Read the full message

Frequently asked questions

Chances are, someone else has the same questions as you. We’ve collected answers to the questions members are asking.
Read the questions and answers

Recent board discussions and decisions

The Public Service Pension Board of Trustees is responsible for administering the plan and investing plan assets. Read about issues considered and decisions made at the Board’s last quarterly meeting in Board meeting highlights.