COVID-19 updates

In these rapidly changing times, we continue working to serve you. The COVID-19 (coronavirus) situation is evolving; check here regularly for updates and answers to commonly asked questions.

We’ve divided questions and answers into categories to help you find the information you need. Choose from the themes below to learn more.


Connecting with us

We’re open for business, but our reception is closed and we’re not accepting paper submissions. We encourage you to use the many online services available on this website and through My Account.
Leaves or time off

If your work situation changes because of COVID-19, your pension could be affected. Learn about your options if you take a leave, have your hours reduced or are temporarily laid off.
Retiring or returning to work

COVID-19 may change your retirement plans. Find out how retiring early or returning to work could affect your pension.
Payments and deductions

Direct deposit pension payments will continue as scheduled. However, cheques for commuted value or pension payments may take longer because of delays in mail delivery service.
Retirement health and dental coverage

While the situation is quickly evolving, it’s important to maintain coverage for unexpected emergency situations.
Pension security and investments

Although the spread of COVID-19 continues to affect the global economy, you can be reassured about your plan. As a defined benefit pension, the amount of your pension payment isn’t dependent on the performance of the financial markets.

Updates from the chair of the Public Service Pension Board of Trustees

May 12, 2020

In these rapidly changing times, there’s a lot we don’t know about the impacts of COVID-19. However, we want to provide you continued reassurance about your pension plan and information on how we’re working to stay safe while keeping business as usual.

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March 20, 2020

The coronavirus (COVID-19) continues to affect the world, and as chair of the Public Service Pension Board of Trustees, I want to offer reassurance about your pension plan.

Read the full message