How to address a concern or appeal a decision
Find out the steps you can take if you have a concern about how the plan rules were applied.
Have a question or concern about your pension?
If you have a concern about British Columbia Pension Corporation's service or a decision that's been made that affects you, call, email or write BC's Public Service Pension Plan – we want to hear about it. We care about getting things right. In most cases, we can resolve the issue quickly, easily and to everyone's satisfaction.
Any person entitled to a benefit, or their agent, has the right to examine the plan documents, data and public information about the plan.
Contact us at:
Public Service Pension Plan
PO Box 9460
Victoria BC V8W 9V8
Phone toll-free in Canada and U.S.: 1-800-665-3554
Online: Sign in to My Account and click the envelope for Message Centre
What happens when you contact us
Pension Corporation will review the information you send, as well as any relevant background information on file, and promptly respond with answers to your questions or information about how the issues you raised are being addressed. As the administrative agent of the plan, the corporation's priority is to ensure the plan rules are applied correctly.
If you aren't satisfied with the response
If you aren't satisfied with the response, you can write to the director of pension operations at Pension Corporation. Include any information and documents relevant to your concern.
The director will review any information you provide to determine whether the corporation correctly applied the rules in your case. Immediately after completing this administrative review, the director will send you a letter either confirming or changing the original decision.
Option to appeal
If you are still not satisfied after the director's administrative review, you can appeal the matter to the Public Service Pension Board of Trustees.
You have six months from the date of the director’s letter to start the appeal process.
Please note: You cannot appeal the plan rules. You can only appeal how the plan rules were applied in a decision made by Pension Corporation.