COVID-19 update: To minimize service impacts and ensure the safety of our staff, we are not accepting paper documents at this time. Please send all forms and paperwork through My Account Message Centre. If you cannot access My Account or need assistance, please contact us.

Acceptable documents to prove your age and identity

Here are the documents you can copy and submit to us to prove your identity when required.


A clear and legible copy (either physical or electronic) of one of these documents is acceptable as proof of age and/or identity:

  • Valid BC identification (BCID) card
  • Valid photo BC Services Card
  • Canadian birth certificate
  • Canadian Citizenship Certificate 
  • Canadian marriage certificate (with date of birth) 
  • Valid Canadian passport (photo page)
  • Valid Canadian provincial or territorial driver's licence
  • Certificate of Registration of Birth Abroad
  • Valid NEXUS card
  • Ontario Health Card
  • Valid permanent resident card 
  • Valid Secure Certificate of Indian Status (secure status card) or Certificate of Indian Status (status card)

A certified true copy of one of these documents is also acceptable:

  • Valid foreign driver's licence
  • Valid foreign passport

If you don't have access to any of these documents, please contact the plan for acceptable alternatives.